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For more information please get in touch with Operation Services
- +61 2 9541 8333
- +61 2 9541 8348
- email ARPANSA
Commitment to Good Regulatory Practice
Quality
The Operations Services Branch acknowledges its responsibility as a provider of quality services. To this end, the branch has implemented a quality management system to assist it meet the needs of stakeholders and improve management of the branch. The quality system is documented in a quality manual that defines policies, procedures and responsibilities.
The quality system is consistent with the ARPANSA Quality System which in turn has been designed to meet the requirements of AS/NZS ISO 9001:2000. The system currently deals with a number of accredited laboratory processes and the regulatory processes. There are plans to extend this to cover all the key processes of the agency in the near future and to move towards compliance with the new AS/NZS ISO 9001: 2008 : Quality management systems - Requirements. The quality management system provides an assurance to our stakeholders that regulatory and policy processes are open and accountable and services are provided in an effective and efficient manner that is subject to continuous improvement.
Performance
The Operations Services Branch has a comprehensive regulatory performance management system in place. This involves a range of performance indicators which set annual targets and measures for performance of ARPANSA as a regulator, in terms of effectiveness, efficiency, stakeholder satisfaction and compliance.
A number of these indicators being the key performance indicators (KPI's) are forecast to the government during annual planning and reported to the government in the annual report.
Key Performance Indicators Reported in the Annual Report
| Indicator | Target |
| Incidents that must be reported within 24 hours | < 5/year |
| Other incidents | < 40/year |
| Breaches – failure to comply with licence conditions | < 20/year |
| Inspections | > 60/year |
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