ARPANSA - Australian Radiation Protection and Nuclear Safety Agency

Quality

The Regulatory & Policy Branch acknowledges its responsibility as a provider of quality services. To this end, the branch has implemented a quality management system to assist it meet the needs of stakeholders and improve management of the branch. The quality system is documented in a quality manual that defines policies, procedures and responsibilities.

The quality system is consistent with the ARPANSA Quality System which in turn has been designed to meet the requirements of AS/NZS ISO 9001:2000. The quality management system provides an assurance to our stakeholders that regulatory and policy processes are open and accountable and services are provided in an effective and efficient manner that is subject to continuous improvement.

Performance

The Regulatory & Policy Branch has a comprehensive regulatory performance management system in place. This involves a range of key performance indicators (KPIs) which set annual targets and measures for performance of ARPANSA as a regulator, in terms of effectiveness, efficiency, stakeholder satisfaction and compliance.

These KPIs are tracked in the regulatory management information system and are regularly monitored. This current system has been in place since 2007 and is being regularly revised and improved in light of operational experience.

Key Performance Indicators

Some items are targets as indicated and the others are activity measures.

Indicator	Target
Effectiveness
1. Incidents that must be reported within 24hours (Reg 46)	< 5/year
2. Other incidents.	< 40/year
3. Incidents reported by licence holders	> 80%
4. Breaches - unlicensed	< 5/year
5. Breaches – failure to comply with licence conditions	< 20/year
6. Breaches reported by licence holders	> 80%
7. Applications for facility licence	-
8. Application for source licence	-
9. Requests for approval (Regs 51,53,54)	-
10. Licences issued	-
11. Licences amended	-
12. Assessment reports licences issued	-
13. Assessment reports licences amended	-
14. Positive decisions for requests for approval	> 80%
15. Announced inspections	> 50/year
16. Unannounced inspections	> 10/year
17. Inspection reports	-
18. Licence holder compliance reports	-
19. Licence holder compliance reports received.	> 80%
20. Licence holder compliance reports received by due date	> 80%
Efficiency
21. Ministerial responses that meet target date	> 80%
22. Number of inspection and assessment reports per staff member	> 7/year
23. Staff training completed	> 80%
24. Time to provide requested information to stakeholders	< 10 days
25. Average time to report inspections	< 30 days
26. Time to review licence holder reports	< 30 days
27. Time to review applications for facility licence	< 60 days
28. Time to review applications for source licence	< 30 days
29. Time to review requests for approval (Reg 53)	< 20 days
30. Time to review requests for approval (Regs 51,54)	< 30 days
31. Time to complete investigation of accidents	< 30 days
32. Key initiatives completed within planned timeframes	> 90%
33. Meetings to monitor branch performance	4/year
Stakeholder Satisfaction
34. Overall level of stakeholder satisfaction	> 80%
35. Stakeholders satisfied	> 80%
36. Level of satisfaction of members of supported committees	> 80%
37. Complaints	< 20/year
38. Compliments	> 5/year
Compliance
39. Licence holder forums/presentations	> 3/year
40. Corrective measures	-
41. Recommendations for improvement	-
42. Formal Directions	-
43. Suspensions and cancellation of licences	-

 

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